Mutiara Melaka Staycation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our vacation rental booking services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Contact Information:
Email: official.aikallegacy@gmail.com
Address: Pantai Puteri, Melaka, Malaysia
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our website
- Make a reservation or booking
- Contact us for customer support
- Subscribe to our newsletter
- Participate in surveys or promotions
Contact Information
- • Full name
- • Email address
- • Phone number
- • Mailing address
Booking Information
- • Check-in/check-out dates
- • Number of guests
- • Payment details and transaction records
- • Security deposit (RM100) status and refund information
- • Special requests or preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device:
Technical Data
- • IP address
- • Browser type
- • Operating system
- • Device information
Usage Data
- • Pages visited
- • Time spent on pages
- • Click patterns
- • Search queries
Location Data
- • General location (city/country)
- • Time zone
- • Language preferences
We use the information we collect for various purposes, including:
Service Provision
- Process and manage your bookings
- Provide customer support
- Send booking confirmations and updates
- Facilitate communication with property owners
Service Improvement
- Analyze usage patterns and preferences
- Improve website functionality
- Personalize your experience
- Develop new features and services
Communication
- Send promotional emails (with consent)
- Notify about special offers
- Share important service updates
- Respond to inquiries and feedback
Legal Compliance
- Comply with legal obligations
- Prevent fraud and abuse
- Protect our rights and property
- Ensure platform security
We work with trusted third-party service providers to enhance our services. These providers have access to certain information as necessary to perform their functions:
• Authentication (Google Sign-In)
• Calendar integration for availability
• Analytics for website improvement
• User authentication and management
• Real-time database for bookings
• Cloud storage for user data
• Search functionality
• Property discovery and filtering
• Search analytics and optimization
• Image storage and optimization
• Property photo management
• Image delivery and transformation
Important Note:
We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We only share data with service providers who assist us in operating our website and serving our users, and who agree to keep this information confidential.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure cloud infrastructure (Firebase)
- • Regular security updates and patches
- • Access controls and authentication
Organizational Measures
- • Limited access to personal data
- • Employee training on data protection
- • Regular security assessments
- • Incident response procedures
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: Until you delete your account or request deletion
- Booking records: 7 years for tax and legal compliance purposes
- Communication records: 3 years for customer service purposes
- Analytics data: Anonymized after 26 months
You have several rights regarding your personal information. You may exercise these rights by contacting us:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data to another service provider
Restriction
Request restriction of processing under certain circumstances
Objection
Object to processing for direct marketing purposes
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
Email: official.aikallegacy@gmail.com
Subject: Data Rights Request
Include: Your full name, email address, and specific request
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Essential Cookies
Required for basic website functionality
Analytics Cookies
Help us understand how visitors use our site
Functional Cookies
Remember your preferences and settings
Cookie Management
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
For more information about managing cookies, visit:allaboutcookies.org
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are significant
- Display a notice on our website highlighting the changes
- Provide the updated policy on this page
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: official.aikallegacy@gmail.com
Phone: +60 18-4 722 655
Response time: Within 48 hours
Mailing Address
Mutiara Melaka Staycation
Privacy Officer
Pantai Puteri, Melaka
Malaysia